Shipping policy

Where we ship

We currently ship within Canada only.

Standard online checkout is available for delivery addresses within Canada’s 10 provinces:

• Alberta

• British Columbia

• Manitoba

• New Brunswick

• Newfoundland and Labrador

• Nova Scotia

• Ontario

• Prince Edward Island

• Québec

• Saskatchewan

Delivery to Yukon, the Northwest Territories, and Nunavut is not currently available through our standard online checkout.

To arrange delivery to one of the Canadian territories, please contact us through our Customer Service page before placing your order. Please include your postal code and the products you would like to purchase.

We will confirm whether delivery is available and provide a personalized shipping quote based on the destination, parcel size, carrier availability, and estimated delivery time. Additional shipping charges may apply.

All orders are packed and shipped from the Metro Vancouver area, British Columbia.

Processing time

Most orders are prepared and shipped within 1–2 business days (Monday–Friday, excluding statutory holidays in British Columbia).

During busy periods — such as product launches, special offers, or holidays — processing may take an additional 1–3 business days.

You’ll receive a shipping confirmation email as soon as your order leaves our facility.

Orders requiring a personalized shipping quote may require additional processing time.

Shipping carriers

Shipping options and rates for eligible provincial addresses are shown at checkout.

The carrier is automatically selected by our logistics partner based on the destination, package size, and delivery speed. We use reliable carriers operating in Canada to help ensure your order arrives safely.

For deliveries arranged separately to Yukon, the Northwest Territories, or Nunavut, available carriers and shipping rates will be confirmed as part of your personalized quote.

Delivery time

Estimated delivery dates for eligible provincial addresses are shown at checkout.

Delivery times vary depending on your location and the shipping service used. All delivery dates and timelines displayed at checkout or otherwise provided by us are estimates only and are not guaranteed.

Once your order has been handed to the carrier, transit times are managed by the carrier and may be affected by weather, service disruptions, remote delivery conditions, or other circumstances beyond our control.

Delivery to territorial, remote, or extended-area destinations may take longer than standard delivery timelines.

Remote and extended delivery areas

Some remote, rural, island, ferry-access, or extended delivery locations within the provinces may involve higher shipping costs or longer delivery times.

If carrier rates for a destination substantially exceed the standard shipping amount charged at checkout, we may contact you before shipment to confirm an additional shipping fee. You may choose to accept the additional fee or cancel the order for a full refund.

For delivery addresses in Yukon, the Northwest Territories, or Nunavut, shipping costs must be confirmed with our Customer Service team before an order is placed.

Tracking

Once shipped, you’ll receive a tracking number by email when tracking is available for the selected shipping service.

Please allow some time for tracking information to appear after the shipping label has been created.

Address accuracy

Please double-check your shipping address at checkout or when requesting a personalized shipping quote.

If you notice an error, contact us as soon as possible. We’ll do our best to help if the order hasn’t shipped yet.

Additional charges resulting from an incorrect, incomplete, or undeliverable address may be the customer’s responsibility, subject to applicable law.

Lost or damaged packages

If your package appears lost, delayed, or arrives damaged, please contact us promptly through our Customer Service page.

We’ll review the situation and work with you toward an appropriate solution. For full details, please refer to our Return & Refund Policy.